In this recorded webinar, Joel Brockner, Phillip Hettleman Professor of Business, explores how leaders can increase their impact by building greater self-awareness and understanding how their actions are perceived by others. He explains why leadership matters most in moments of uncertainty and when delivering difficult decisions, showing how the way leaders communicate and manage processes can significantly influence team morale and performance. Drawing on research and real-world examples, Brockner outlines how leaders can improve how they handle change, give feedback, and guide teams through challenging situations by focusing on both what they do and how they do it.