Customer Experience Strategy (Online): Design and Deploy a Successful CX PlanNEW

Date(s)
To be announced
Cost
$2,600
CIBE Credits
2
Format
Online
Location
Online
Requirements
Requirements
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Customer Experience Strategy (Online): Design and Deploy a Successful CX Plan


Date(s)
To be announced
Cost
$2,600
CIBE Credits
2
Format
Online
Location
Online
Requirements

Overview

Impact

Program Structure

Customer Experience Strategy and the Role of Customer Experience Design

Gain an understanding of the fundamentals of customer experience and identify the importance of customer experience design in the context of omnichannel interactions with customers.

Participant Profile

Faculty

PAUL CANETTI

Paul Canetti

Adjunct Assistant Professor of Business, Marketing Department, Columbia Business School

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