Customer Experience Strategy (Online): Design and Deploy a Successful CX PlanNEW

arrow--carrot-right IconIcon of arrow--carrot-right

Customer Experience Strategy (Online): Design and Deploy a Successful CX Plan


Requirements

Overview

Impact

Program Structure

Customer Experience Strategy and the Role of Customer Experience Design

Gain an understanding of the fundamentals of customer experience and identify the importance of customer experience design in the context of omnichannel interactions with customers.

Participant Profile

Faculty

PAUL CANETTI

Paul Canetti

Adjunct Assistant Professor of Business, Marketing Department, Columbia Business School

Upcoming Programs

Marketing

$28,000

Chief Marketing Officer Program

18 CIBE Credits

Marketing

$6,950

Digital Marketing Intensive (Online)

4 CIBE Credits

Marketing

$2,600

Sales Team Management Strategies (Online)

2 CIBE Credits

Marketing

$9,550

Designing Customer Experiences: From Strategy to ExecutionNEW

4 CIBE Credits

Sign Up for Email Alerts

Sign up for program updates and content relevant to today's business leaders from Columbia Business School Executive Education.