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AI-Driven Marketing Strategy: Leveraging New Technologies to Cultivate Enduring Customer RelationshipsNEW

Date(s)
May 20–23, 2025
Cost
$9,950
CIBE Credits
4
Format
In-Person
Location
Manhattanville Campus, NYC
Date(s)
December 15–18, 2025
Cost
$10,250
CIBE Credits
4
Format
In-Person
Location
Manhattanville Campus, NYC
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AI-Driven Marketing Strategy: Leveraging New Technologies to Cultivate Enduring Customer Relationships

Date(s)
May 20–23, 2025
Cost
$9,950
CIBE Credits
4
Format
In-Person
Location
Manhattanville Campus, NYC
Date(s)
December 15–18, 2025
Cost
$10,250
CIBE Credits
4
Format
In-Person
Location
Manhattanville Campus, NYC

Overview

In the dynamic world of digital marketing, rapid innovation is reshaping consumer engagement. Over the past decade, from the rise of TikTok to the impact of influencer and Amazon Ads, we now face a new era marked by the rise of generative AI, cookie deprecation, and the rise of retail media and MarTech.

As we face new challenges, such as data privacy concerns, regulatory pressures, and the demand for precise analytics, crafting a seamless and effective customer journey has become increasingly complex. The integration of cutting-edge technologies like generative AI and Customer Data Platforms (CDPs) is transforming the landscape, presenting unparalleled opportunities for personalized customer engagement through AI-driven marketing strategies.

AI-Driven Marketing Strategy is a four-day executive education program that focuses on how the new marketing ecosystem works, how to effectively integrate the latest technological innovations such as generative AI, cookie deprecation, retail media and MarTech. How to build marketing strategies that are coherent and adaptable, and how to integrate all relevant marketing tools available now and in the future to cultivate enduring customer relationships and build an effective customer growth strategy. Prepare to transform your approach to digital marketing with AI and lead your organization into a future brimming with possibilities.

 

[1] of digital marketers report being only somewhat or not very ready for the evolving landscape of digital advertising.
54%
[2] of marketers report that Generative AI helps create more personalized content.
77%
[3] in US omnichannel retail media ad spend is expected in 2024, reflecting a 28.6% YoY growth.
~$59 billion

[1] Adweek
[2] Hubspot’s 2024 State of Marketing Report
[3] eMarketer

Key Benefits

With Columbia Business School’s  AI-Driven Marketing Strategy program, participants will: 

  • Acquire an integrative Digital Marketing strategy framework 
  • Explore the vast Digital Marketing landscape beyond singular generative AI tools 
  • Seamlessly align growth strategies with the Digital Marketing functions 
  • Effectively measure outcomes and allocate budgets 
  • Learn from faculty who are world leaders in their field and at the forefront of AI-driven digital marketing strategy 
  • Build a network of peers from different sectors, cultures, and countries who can provide diverse perspectives and insights 

Participant Profile

  • C-suite executives including CMOs and VPs involved with marketing, marketing strategy, customer relationship management, and long-term growth  
  • Leaders in charge of data and knowledge management including brand managers, product managers, and CTOs 
  • Focused team members involved in growth initiatives (e.g., growth hacking teams)  

Program Structure

Four days in-person at our Manhattanville Campus (NYC)

Gain the key knowledge and frameworks needed to create AI-driven digital marketing strategies for now and in the future that leverage digital marketing tools for customer relationship management and growth goals, including:

  • Understanding the new media landscape 
  • The evolving role of technology and the impact of artificial intelligence
  • Building AI-driven digital marketing and customer relationship management strategies that balance complementary objectives, like long-term branding and short-term sales, while achieving high incremental ROI
  • Customer management tools for acquisition, retention, and development
  • Creating a consistent plan that integrates the breadth of available tools, allows the inclusion of upcoming ones, and allocates the right budgets to each

Program Content

Customer Acquisition, Retention, and Development in a New Technological Environment

Explore the evolving media landscape reshaped by generative AI and the MarTech industry. Take an in-depth look at the Acquisition, Retention, and Development (ARD) Framework, adapting marketing strategies within new regulatory contexts. Gain insights into the latest trends, including cookie deprecation and privacy changes, enhance understanding of consumer decision-making, and discover how to leverage Customer Data Platforms (CDPs) and AI for effective customer retention and development, including: 

  • Learning the Customer Acquisition, Retention, Development (ARD) Framework 
  • Get a deeper understanding of the new media landscape 
  • Explore the recent years’ emerging trends: generative AI, MarTech, cookie deprecation and new privacy rules
  • Building a decision funnel for your customers 
  • Understand which marketing actions to focus on through Customer Lifetime Value (CLV) sensitivity analysis
  • Explore Retention and Development Technologies with CDPs and AI

Faculty Directors

Miklos Sarvary, Carson Family Professor of Business and Co-Faculty Director, Media and Technology Program, is a faculty director of the AI-driven marketing strategy program.

Miklos Sarvary

Carson Family Professor of Business
Co-Faculty Director, Media and Technology Program
Vice Dean for Executive Education

Program Co-Director
Kinshuk Jerath, Professor of Business Marketing at Columbia Business School, is a faculty director of the AI-driven marketing strategy program that provides training to executives on leveraging new technologies to enhance customer relationships.

Kinshuk Jerath

Arthur F. Burns Professor of Free and Competitive Enterprise

Chair of the Marketing Division

Program Co-Director

Faculty Interview

Miklos Sarvary and Kinshuk Jerath, co-directors of the AI-driven marketing strategy program, were interviewed to share their thoughts on creating an effective digital marketing strategy that enhances customer relationships.

Building an Effective Digital Marketing Strategy

The evolving tech landscape, from generative AI to MarTech, has reshaped the customer journey. In this ever-changing digital market landscape, how can organizations construct a strategy that is coherent yet still able to react to real-time market situations? We asked AI-Driven Marketing Strategy program co-directors Miklos Sarvary and Kinshuk Jerath to share their thoughts on creating effective digital marketing strategies amidst constant change.

Earn a Certificate

FAQ

Assignments

Will there be any homework or assignments?
For select programs, there will be some assignments to complete after the end of select program sessions. Assignments will typically consist of readings, self-reflections, and brief assessments. This approach is designed to help you practice your learnings.

How long will assignments take?
We do not expect that homework assignments will take up a large amount of time to complete. 

Will there be any examinations or grades?
There will be no examinations or grades for our live online programs.

Certification

I’m interested in the Certificate in Business Excellence (CIBE), how do I get started?
At Columbia Business School Executive Education, you’ll be able to customize a unique learning experience by selecting programs that best interest you and are most suited for your needs. Any completed program, regardless of format (live online, in-person, or online), will count towards the Certificate in Business Excellence. 

Which programs qualify for the CIBE? 
Any completed executive education program, regardless of format (live-online, in-person, or online), will count towards the Certificate in Business Excellence. Partner programs will also count towards the certificate.

What programs are considered partner programs? 
Executive education programs developed and administered with our educational partners, bring the best of our combined knowledge, thought leadership, resources, and expertise. Kindly find a list of our partners here on our partnership page.

What are the costs of the certificate? 
There’s no set cost associated with the certificate path since you’re able to customize your learning journey with in-person and online programs (price will vary depending on the program type and length).

Are there any tuition assistance or scholarships? 
At Columbia Business School Executive Education, we offer non-degree and non-credit-based professional development programs to the global business community. As our programs are non-degree and non-credit, they do not qualify for financial aid.

How are CIBE credits determined? 
Credits for a program are determined by the program duration and total learning hours. 

Where do I find information on the credit value for a program?
You will find this information on each program page. Credits range from 0.5 credits – 26 credits per program. 

How do I get enrolled in the CIBE? 
Your certificate journey will start with your first program, and you have 4 years to complete your CIBE. You may register for any of our executive education programs on each program page. You may enroll using the “Enroll Now” button, and the application process should take 5-10 minutes. 

How do I receive credits? 
You are required to fully attend a program and complete all necessary coursework in order to receive CIBE credits. Credits are only awarded after you complete a program. 

How do I check the status of my Certificate completion? 
Kindly reach out to a Learning Solutions representative for any questions on the status of your CIBE credit count. 

Do CIBE credits expire? 
Credits are only valid for four years (Please note: While we are not able to offer in-person programming due to the COVID-19 pandemic, the duration to complete the programming has been extended to five years.). If you have not completed your CIBE within four years, we will only count non-expired credits towards your CIBE credit total.

Does the Certificate in Business Excellence expire? 
Your Certificate in Business Excellence does not expire. Once you become a certificate recipient, you will join the greater alumni community at Columbia Business School. 

I’ve reached 18 CIBE credits, what’s next? 
Congratulations! You should receive a digital copy of your certificate at the end of your program. If you do not receive a copy from your program manager, kindly contact your Learning Solutions representative or your program manager for next steps. 

Will I receive a physical certificate? 
Upon completion, you will receive a secure, digital certificate through Accredible. Within the platform you will have the option to print your credential, post it to your LinkedIn feed, or display it on your profile as a certification. Please contact your program manager for the status of your digital certificate. 

How do I get access to my alumni benefits? 
Once you complete your CIBE, we kindly ask for your patience as we process your alumni credentials. The processing time can take anywhere from 8 to 10 weeks long. 

Can I add the Certificate in Business Excellence to LinkedIn? 
Yes! We will provide you with instructions on how to add your certificate to your LinkedIn profile after you become a Certificate recipient. 
 

Preferred Pricing and Tuition Benefits for Alumni

Are there preferred pricing options available?
Yes, preferred pricing is available for groups of two or more. To inquire, email execed@gsb.columbia.edu.

As a Columbia Business School alumni am I eligible for tuition benefit?

When you earn a Certificate in Business Excellence you will receive a 25 percent tuition benefit for full-price Executive Education in-person programs lasting three and four days and all full-price online programs. Exclusions apply**

 

Which programs do not qualify for a 25 percent tuition benefit?