Learn how to design truly immersive and transformative integrated experiences. Create an experience from scratch on the first day of the Designing Customer Experiences program. Delve into the essential elements of the experience, including material objects, feelings, ambient spaces, and institutions. Then, explore effective strategies for integrating them with consumers. By the end of the first day of this program, participants can:
- Understand the full range of CX design elements
- Apply them effectively in the CX design process
- Design experiences around products or services tailored to an industry
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